Beloved Home of Football Fanatics
Terms of purchase
Service Provider (Seller, Company)
Name: Válint Ádám e.v.
Headquarters: 8500 Pápa, HUNGARY, Vízmű u. 3.
Mailing address: 1026 Budapest, Kelemen László u. 2., Building H
Registering authority: Budapest Fővárosi Törvényszék Cégbírósága
Company registration number: 01 09 173453
Tax number: 56742127-1-39
Representative: Ádám Válint
Phone number: +36209924660
Business Registration Number: 55419563
Hosting Provider Information
Name: UNAS Online Kft.
Headquarters: 9400, Sopron, Kőszegi út 14
Online bank card payments are executed via the Barion system. The merchant does not get and store bank card data. Barion Payment Inc., the provider of this service, is an institution under the authority of the Central Bank of Hungary, its license number is: H-EN-I-1064/2013
Any claims for misprinted/damaged/defective items must be submitted within 31 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 31 days after the estimated delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com
NOTE: ONLY SEND THE PRODUCTS BACK IF DEFECTIVE OR DAMAGED.
To return your product, please send the product(s) to the following address:
Football Craze Store
Kelemen Laszlo u. 2. / H. epulet
Budapest, HUNGARY 1026
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
APPLICABILITY OF FOOTBALL CRAZE STORE
AGE OF CONSENT
By accessing Football Craze Store's Services, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use the Services.
INFORMATION WE COLLECT
- Information That You Provide: We collect information that you provide directly to us when you use our Services or otherwise interact with us. For example, we collect information when you use our websites or mobile apps, shop in our stores, call us on the phone, create an online account, sign up to receive our emails, participate in a giveaway sweepstakes, contest, promotion or survey, communicate with us via third-party social media sites such as Facebook or Instagram, request customer support, apply for a job or otherwise communicate with us. Providing your Personal Information to us is voluntary, however, if you do not provide some or all of the information we request, we may not be able to provide you with certain products, services or information.
The types of information you may provide directly to us include, but are not limited to your name, shipping address, billing address, zip or postal code, telephone number, email address, birth date, credit card or payment information, product and communication preferences, family members, demographic information, or any other information that could be used to contact you or any other information that you may choose to disclose to Football Craze Store.
In some cases, we may also collect information you provide about others, such as purchase a gift card for someone and request that we deliver it electronically, create and share a "wishlist" or decide to purchase and ship products to someone. We will use this information to fulfill your requests and will not send marketing communications to your contacts unless they separately opt in to receive communications from us.
- Information We Collect Automatically: In order to improve the overall quality of your online experience, Football Craze Store, its partners, and/or vendors automatically collect certain information about you when you use our Services or Offer Sites, interact with our emails or online advertisements, or when you transact business with us. Information we automatically collect includes:
- Log File Information: We collect information about your use of our websites and mobile apps, such as the type of browser you use, access date/times, pages viewed, your Internet Protocol ("IP") address and the referring link through which you accessed our websites or mobile apps. An IP address is a number that automatically identifies the computer or device you use to access the Internet. The IP address enables our server to send you the web pages that you want to visit, and it may disclose the server owned by your Internet Service Provider. We track and aggregate certain information about the visits to our websites and mobile apps to analyze trends and statistics such as general traffic flow and feature usage related to Football Craze Store's Services. We compile traffic-based statistics that show the numbers and frequency of visitors to our websites and mobile apps and their individual pages. These are an aggregated statistical report that we use internally to better understand our website and mobile apps traffic, manage our websites and mobile apps, and help diagnose any problems. Football Craze Store' may also aggregate such information and make it available to others as part of its business; however, we will not identify you when providing such information or make it possible to identify you by others in providing this information.
- Cookies and Mobile Advertising Identifiers: Our websites, mobile apps, online advertisements, and emails use first and third-party "cookies", mobile advertising identifiers, pixel tags, and other technologies to automatically collect information about you such as browser type, pages viewed, links clicked, and other actions you take in connection with our websites, mobile apps, online advertisements, and email. A cookie is data sent to your Internet browser from a Web server and stored directly on your computer hard drive. An advertising identifier is an anonymous, resettable ID associated with your mobile device that can be managed in your device settings. Cookies and similar technologies within a web browser allow us to collect and store data as you navigate our websites or mobile apps. We use this information for various purposes, including to facilitate web page navigation, display information more effectively, personalize your online experience, to understand how our websites and mobile apps are used by users, market our products and services, measure the success of our marketing campaigns, and for security purposes.
Where we use Google Analytics, we have set up the service to anonymize your IP address as soon as data is received by the Analytics Collection Network, before any storage or processing takes place. To opt out of being tracked by Google Analytics across all websites and mobile apps please visit http://tools.google.com/dlpage/gaoptout.
- Transaction Information: When you purchase or return a product, we collect information about the transaction, such as product details and the date and location of the purchase/return.
- Mobile Information: When you access our websites or mobile apps from a mobile or smartphone device, we may receive information about your location and your mobile device, such as unique device identifiers.
- Information From Third Party Sources: We also receive information about you from other sources, including service providers such as UNAS, PayPal, and Google, and through your interactions with us on social media websites, and we add it to the information we associate with your account.
INFORMATION WE DO NOT INTEND TO COLLECT
When you create an account on our websites, you may provide us information such as your first and last name, e-mail address, password, birthdate and other info you provide. Football Craze Store does not intend to collect and retain records of any sensitive personal information, data regarding minority status, or data received from third parties that is not expressly contemplated by this agreement or contractually authorized. We do not knowingly contact or collect information from persons under the age of majority in your state or province of residence. The Services are not intended to solicit information of any kind from persons under the age of majority in your state or province of residence.
TEXT MESSAGE/SMS CONSENT AND OPT-OUT
We may share your mobile phone number with other service providers with whom we contract to assist us with the above activities, but we will not share your mobile phone number with third parties for their own purposes without your consent. You acknowledge that Text Messages are distributed via third party mobile network providers and, therefore, we cannot control certain factors relating to message delivery. You acknowledge that, depending on the recipient's mobile carrier, it may not be possible to transmit the Text Message to the recipient successfully; nor is content available on all carriers. We do not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures. Football Craze Store expressly disclaims any liability related to third party carriers or service providers.
SECURITY OF TRANSMISSION OF PERSONAL INFORMATION
Unfortunately, the transmission of information via the Internet or e-mail is not completely secure. Although we will do our best to protect Personal Information that you submit to us, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use commercially reasonable procedures and security features to try to prevent unauthorized access.
HOW WE USE YOUR INFORMATION
We may use your Personal Information to provide products and services and to support our business functions. For example, we may use this information for the following purposes:
PROVIDE, IMPROVE, AND DEVELOP THE FOOTBALL CRAZE STORE SERVICES.
- Provide the Services to you
- Process and fulfill your order, including by shipping products to you, or others you designate, and sending emails to you, or others you designate, to confirm your order status and shipment and to process merchandise returns
- Provide customer service
- Operate, protect, improve, and optimize the Football Craze Store Websites and the user experience, such as by performing analytics and conducting research
- Communicate with you and to send you information by email, postal mail, telephone, text message, or other means about our products, services, contests, support messages, updates, security alerts, and account notifications
- Communicate with other persons using contact information you provide, such as when you designate another person as the recipient of a gift purchase
- Make your shopping experience easier, more personalized, more enjoyable and more efficient
- Address problems with and improve our products, brands, services and technologies, as well as to develop new products and services
- Allow you to use our in-store and online technologies
- Provide consistent, personalized services, including to personalize our advertising, marketing communications, shopping experiences and promotional offers
- Organize local community events, promotions and in-store experiences
- Facilitate your ability to share information to social media
- Administer and fulfill our contests and other promotions
- Help us learn more about your shopping preferences or product preferences
- Fulfill a contract we have with you
- Operate, protect, improve, and optimize the Football Craze Store Website experience, and personalize and customize your experience (such as making automatically entering your saved shipping information), we conduct profiling based on your interactions with the Football Craze Store Websites, your search and booking history, your profile information and preferences, and other content you submit to the Football Craze Store Websites.
We process this information given our legitimate interest in improving the Football Craze Store Websites and our user's experience with it, and where it is necessary for the adequate performance of the contract with you.
CREATE AND MAINTAIN A TRUSTED AND SAFER ENVIRONMENT.
- Prevent, detect, mitigate and investigate fraud, security breaches and activities that are or potentially may be prohibited or illegal
- Conduct security investigations and risk assessments
- Verify or authenticate information
- As we believe to be required or appropriate to protect the rights, property, safety and security of Football Craze Store and our employees, customers and others
- As we believe to be required or appropriate under applicable law, to respond to requests from government authorities and to comply with legal process, investigations, regulatory or governmental enquiries or for other legal or regulatory purposes
- Comply with our legal obligations
- Resolve any disputes with any of our users or shoppers and enforce our agreements with third parties
We process this information given our legitimate interest in protecting the Football Craze Store Websites, to measure the adequate performance of our contract with you, and to comply with applicable laws.
PROVIDE, PERSONALIZE, MEASURE, AND IMPROVE OUR ADVERTISING AND MARKETING
- Send you promotional messages we believe may be of interest to you, marketing, advertising, and other information that may be of interest to you based on your preferences (including information about Football Craze Store or partner campaigns and services) and social media advertising through social media platforms such as Facebook, Instagram, or Google).
- Personalize, measure, and improve our advertising.
- Administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Football Craze Store or its third-party partners.
- Conduct profiling on your characteristics and preferences (based on the information you provide to us, your interactions with the Football Craze Store Websites, information obtained from third parties, and your search and booking history) to send you promotional messages, marketing, advertising and other information that we think may be of interest to you.
We will process your Personal Information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications or changing your notification settings within your Football Craze Store Account.
- When you consent to it
- When it is necessary to protect your vital interests or that of another person
- When it is necessary for the performance of a task carried out in the public interest
- When it is in our legitimate interests. Legitimate interests are our business or commercial reasons for using your data, such as (i) keeping our records up to date (ii) providing the Services to you; (iii) maintaining or administering the Services (iv) performing business analyses or for other internal purposes to improve the quality of our business and the Services we offer; (v) prevention of fraud and financial crime to protect the public; (vi) communicating with you concerning programs or services consistent with our obligations to provide those services or otherwise; and (vii) participating in litigation, investigations, regulatory or governmental enquiries or for other legal or regulatory purposes involving our customers who use or have used our Services or other third parties. We will not unfairly place our legitimate interests above what is best for you.
HOW WE SHARE YOUR INFORMATION
We share your Personal Information under confidentiality agreements with, or obtain data from, third parties in the following ways:
- By You. You may disclose Personal Information when you post digital content to our websites, mobile apps, third party websites, or other public forums, such as Football Craze Store's social media pages, blogs, and online product reviews. Any information that you disclose through these services will become public.
- Third Parties. We may share your information when we team up with another company to offer or provide products, services, contests, or promotions to our customers.
- Legal Requirements. We may share information about you if necessary or appropriate to comply with laws or regulations or in response to a valid subpoena, court order, legal processes, or government request, or to protect the operations, privacy, safety, property or rights of Football Craze Store or others, or when we believe it is necessary to share such information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law or to protect the public.
- Business Transfer. In the event of a sale or merger of Football Craze Store or any of our businesses, our customers' Personal Information and other information we have collected as described in this policy may be among the transferred business assets.
- Other Disclosures. We may share your Personal Information with our legal, regulatory, audit, and other professional advisors. Those companies may use your Personal Information to assist us in our operations consistent with our legitimate business interests. We also may share information about you as described at the point of collection or otherwise pursuant to your consent or where Football Craze Store has a legitimate interest in doing so.
These third parties do not have any independent right to share your Personal Information. We will exercise reasonable measures to have the third parties to whom we disclose your Personal Information respect your Personal Information and comply with applicable data protection laws.
HOW WE KEEP YOUR INFORMATION
We will store your Personal Information for as long as is necessary to achieve the purposes for which it was collected, whether that is to provide services to you, for our own legitimate interests (described above), or so that we can comply with the law. We reserve the right to retain it to the full extent not prohibited by law. We may delete Personal Information in our discretion, so you should retain your own records, and not rely upon our storage of any Personal Information, content, or other data.
We will review the information we hold and when there no longer is a user, legal, or business need for us to hold it, we will either delete it securely or in some cases irreversibly anonymize it. When we delete any information, it will be deleted from our active databases but may remain in our archives.
HOW WE PROTECT YOUR PERSONAL INFORMATION
To prevent unauthorized access, maintain data accuracy, and facilitate the correct use of Personal Information obtained through our website, we have put in place appropriate physical, technical, and operational measures to safeguard and secure the Personal Information we collect online against unauthorized access, unlawful use, accidental loss, corruption, or destruction.
We also use operational measures to protect your Personal Information, for example by limiting the number of people who have access to your membership information. Access to Personal Information is restricted to Football Craze Store staff members and third-party service providers who require the access for specific purposes, such as helping us provide the Services to you.
We use technical measures such as password protection to protect your data and the systems where they are stored. However, messages you send to us through the Internet or otherwise electronically may not be secure. We recommend that you do not send any confidential information to us by email. If you choose to send confidential information to us, you accept the risk that a third party may intercept this information. We make reasonable efforts to keep your information safe and secure while shopping. We protect your online order and Personal Information by using Secure Sockets Layer (SSL) technology. All the data that travels between your computer and our servers is SSL encrypted, and then stored on a computer that is not connected to the Web. To make sure you are accessing a secure server, look at the lower left- or right-hand corner of your browser window after accessing the server. An un-broken key or closed lock (depending on your browser) indicates that SSL is active in your window. Some versions of browsers and firewalls don't permit communication through secure servers. In that case, you'll be unable to connect to the server so you won't have to worry about mistakenly placing an order through an unsecured connection.
LOCATION OF YOUR PERSONAL INFORMATION / YOUR PARTICULAR CONSENT
You are giving us the following particular express, voluntary, and informed consent to a few activities relating to your Personal Information that is disclosed in providing goods and services to you, or for a purpose directly related to such purpose:
We are involved in business activities in the EU. Our e-commerce store is hosted on UNAS, a Hungarian company. UNAS provides us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through UNAS' data storage, databases and the general UNAS application. Accordingly, UNAS may transmit your personal information outside of the country, state, or province in which you are located.
If you submit any Personal Information or choose to access or use the Services offered by Football Craze Store such as our websites, you consent to such disclosure, transfer, process, and storage of information in accordance with this Privacy Notice and subject to such applicable laws which may include access by law enforcement and other government entities including courts and tribunals.
YOUR OPT-OUT CHOICES
If you do not want Football Craze Store to send you email or postal mail regarding Football Craze Store or its Services, you can choose not to provide your Personal Information to Football Craze Store, even though it might be necessary to make a purchase or to take advantage of certain features on our Services. You may also manage, update and correct the information you provide as part of your online account by logging into your user account and clicking on the "Settings" hyperlink. If you choose not to give us certain Personal Information, you can still use many aspects of our websites and mobile apps. However, you will not be able to access website and mobile app areas that require account registration.
If you have previously opted-in to receiving marketing emails from us, you can update your preferences to tell us specifically what you are interested in hearing about by clicking on the preferences link included in the marketing e-mails. You can update your preferences at any time.
If you would prefer not to receive marketing emails sent by Football Craze Store, simply click on the "unsubscribe" link included at the bottom of any of those emails. If you opt out of receiving marketing emails, we may still send you other types of messages, such as purchase receipts, information about shipments, or emails about your user account.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
EU PRIVACY RIGHTS
If you are a European Union resident, in accordance with Football Craze Store's policies and procedures you have the right to review, verify, correct, and request erasure of the Personal Information that we hold about you under certain circumstances. You also have the right to limit, restrict, or object to the processing of your Personal Information under certain circumstances. You may also have the right to request that we transfer your Personal Information to another party to the extent provided for under applicable data privacy laws. For more information on your rights, please see https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
If you want to review, verify, correct, or request erasure of your Personal Information; limit, restrict, or object to the processing of your Personal Information; or request a transfer of your Personal Information to another party, please contact us at firstname.lastname@example.org or write to us at
Football Craze Store
ATTN: Data Protection
Kelemen L. u. 2., H épület
Budapest, Hungary, 1026
To protect your privacy and security, we also will take reasonable steps to verify your identity before granting access, making corrections, or following such a request to correct or delete your data.
When you contact us, we will respond as soon as possible and where possible within one month. If your request is more complicated, it may take longer to respond to you, but we will respond within three months of your request. There is no charge for most requests, but if you ask us to provide a significant amount of data, for example, we may ask you to pay a reasonable administrative fee. We also may ask you to verify your identity before we provide any information to you.
If you have any complaints concerning Football Craze Store's processing of your Personal Information, please email us at email@example.com or write to us at Football Craze Store's ATTN: Data Protection, Kelemen L. u. 2., H-épület, Budapest, HUNGARY 1026
Please note that if you are an EU Resident, you may have the right to lodge a complaint with a European Union supervisory authority that is responsible for the protection of Personal Information in the country where you live or work, or in which you think a breach of data protection laws might have taken place. You can learn more about these rights at https://ec.europa.eu/info/law/law-topic/data-protection/reform/rights-citizens_en.
Customers in the United Kingdom can contact the Information Commissioner's Office by telephone on 0303 123 1113, or by using the live chat service that is available through the Information Commissioner's website www.ico.org.uk.
If you'd like more information about our privacy practices or want us to delete your Personal Information, feel free to contact us at firstname.lastname@example.org
Football Craze Store
Attn: Privacy Rights
Kelemen L. u. 2., H épület
Budapest, HUNGARY 1026